Caretel Infotech Ltd. operates in the area of Multimedia
Contact Centers including Business Process Outsourcing.
The company has well-established process conforming to ISO
9001 standards. Caretel believes that People, Process
and Technology are the core ingredients of a Call Center
to ensure quality service delivery and delight for customers
and works to ensure it. Caretel has been handling the voice
and non voice BPO operation which includes:
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Customer care
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Tele sales
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Lead generation
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Collections
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Market Research
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Loyalty programs
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Order booking
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Web response
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Multilingual e-book publishing
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Data entry and processing
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Complete processes like Bill generation,
printing, payment collection and follow-ups for Telecom,
Banking and Insurance segments.
Some of the key clients amongst an impressive list of over
60 major corporations include: ICICI Bank, National
Insurance, Nokia, Tata Teleservices, Idea, Reliance, Spice
Communications, Pizza Hut, Samsung, Videocon, Electrolux,
Eureka Forbes, Godrej, Touchtel, GMI, Kinley, CDAC, Indian
Airlines etc.
On behalf of ICICI Bank, the biggest private sector bank
in India, Caretel operates outbound calling for collection
process for entire Northern and Eastern India.
Caretel uses predictive dialers, voice loggers and bargin
facilities for dialing, recording, live listening and auditing
of the calls. Remote logging at the ICICI Bank servers is
used for accessing the database of the Bank to update the
status of the calls. The center has N+1 redundant power
back and leased lines for connectivity .Caretel has also
developed a web based application to forward the collection
leads and get the update from the relevant agencies. The
center has modern multimedia equipped training facilities
with roof mounted LCD projectors.
The ICICI Call Center run by Caretel has centralized quality
and process control team to ensure defect free service delivery.
The center has grown more than 300% from the initial capacity
and is poised for exponential growth in near future.
Caretel has a rich experience of handling upto 180
million CTI calls per annum, along with large back-office
operation.
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