Colwell & Salmon specializes in providing high-end customer interaction solutions through it’s US and India based delivery centers. The services include a gamut of inbound and outbound teleservices, market research and web based communications on a stand alone or integrated basis.

Since the inception in 1989, Colwell & Salmon has provided its clients with the highest quality service delivery, as demonstrated by getting selected as an MVP (Marketing via Phone) Gold Quality Award winner for four consecutive years instituted by Customer Interaction Solutions magazine. As a strategic and consultative partner, the management team of Colwell and Salmon has consistently provided Lead Generation and Direct Response Marketing experience. Colwell and Salmon stands for delivering professional, high quality customer interactions in tandem with maximizing the client's Return on Investment.

At Colwell and Salmon India, we have recently started KPO (Knowledge Process Outsourcing) services.

• Financial Processes
  
• Global Customer Care Service
  
• Global Development Center

Financial Processes: KPO unit provides the complete backend service under financial process and includes modules like: 1. Credit, order approval process based on the analysis of credit history and past payments for all the customers. 2. Billing, generating Bill of lading and final invoices for all orders dispatched to the customers including custom clearing forms. 3. Accounts Receivable, Keeping track of all the payments received by customer and payments received through miscellaneous sources to be tracked. Monthly closing is also part of the backend processing. 4. Accounts Payable, responsible for payment for all invoices and miscellaneous expenditures while following a thorough payment approval process. 5. Fixed Assets, details and track of all fixed assets. 6. Cost Accounting. 7. General Accounting. Global Customer Care Center - Customer Service is one of the backend modules outsourced to Colwell and Salmon, the services includes handling all inbound calls for both Pre and Post sales queries by Dan River Customers. Services include handling calls right from the beginning like receiving orders, monitoring, shipping of goods and customer queries and complains if any. Global Development Center Development Center is the support function for Dan River Inc, which will help in resolving Tech problems, faced by the users on their systems and other associated application. GDC supports Information systems Projects related to Supply Chain and Order to Cash. 1. OTC (Order to Cash) OTC Supports to build competitive advantageaccelerate revenue cycles, optimizes cash flow, and enhances customer relationships. Process includes Human Resource, Finance, Sales and Distribution, EDI and Accounts Receivable. 2. Supply Chain and Management SCM Colwell and Salmon understands that SCM is the combination of art and science, it enables improvement in the way company finds the raw components required to make a product or service and deliver it to customers. Colwell and Salmon has the on board team ok skilled professionals to provide the qualitative services to all its clients. The five basis components of SCM managed at C& S are Plan; Source; Make; Deliver; Return.

Other Services:

Under the brand name of B2B Bridge, Colwell & Salmon wraps up the complete range of state-of-the-art services starting from:

• B 2 B Experience
  
• Channel Management
  
• Market Research
  
• Inbound Customer Service & Technical Helpdesk
  
• Back Office Solutions
  
• Outbound Telemarketing
  
• Higher Education